COMPAS

Client/Partner
Partners: Curtin School of Population Health, Beyond Blue, Lifeline WA, Department of Health, Headspace

Timeline
September 2024

Overview
Supporting students at elevated risk of suicide requires timely, coordinated outreach. Yet clinicians and researchers faced a fragmented system that made it difficult to track communications, schedule follow-ups, and monitor outcomes consistently. Identifying at-risk individuals was only part of the challenge — without a centralised platform to manage ongoing engagement, well-being checks were easily missed and intervention quality varied. Critical student history was scattered across disconnected tools, and there was no reliable mechanism to measure whether outreach efforts were actually working.

To address these limitations, the Curtin School of Population Health partnered with Beyond Blue, Lifeline WA, the Department of Health, and Headspace to design and implement a purpose-built student case management and tracking system underpinning the COMPAS (Checking on Mental Health, Providing Alternatives to Suicide) initiative in collaboration with CIDS. CIDS came up with the solution centred on deploying Zoho CRM as a unified platform, integrating it with Qualtrics survey data to automatically surface at-risk students through algorithmic scoring. Rather than relying on manual triage, identified students are automatically assigned to representatives for proactive well-being checks, ensuring no one falls through the cracks and all student communications are retained inside the CRM, restricting access to clinicians alone. The system was integrated with Hellosend, enabling clinicians to contact students via phone calls and messages, with automatic call logging giving clinicians immediate access to a complete, chronological record of every interaction with a student.

The result is a centralised hub for student engagement — one where representatives can review historical notes, plan outreach, preview previous conversations and schedule follow-ups from a single interface. A real-time performance dashboard layers on top of this operational capability, allowing clinical leads and researchers to monitor engagement metrics, track case progression, and evaluate the effectiveness of COMPAS interventions over time. By transforming what was previously a fragmented, manual process into a structured and data-driven workflow, the system materially improves both the consistency of student care and the ability to measure its impact.